System Analyst                                                                                                              April  2010 Present

UPMC, Pittsburgh, Pennsylvania


Supports 250 computers at 17 locations

Create images using Symantec Ghost  deploy to 250 computers

Recover data using recovery software and file system recovery software

Troubleshoot user issues via remote sessions

Supports Windows 2003, 2008, 2012 servers using VMware

Travel to various sites to set up and repair computers including out of state

Move user data to new computers during upgrades

Rotates on call shifts with another tech

Manage Active Directory accounts  of all users in OU

Support Microsoft Office 2007, 2010, 2013

Support proprietary software

Backup user profiles and data on remote network shares

Support VMware Servers

Upgrade servers from Windows Server 2003 to 2008 and 2012

Set up Mobile Iron for security on mobile devices including IPads

Project Manager for vendor related support

Train coworkers on corporate policies

Provide great customer service at all times

Provide strong client and vendor communications



Systems Analyst                                                                                                    October 2006 April 2010

iServe Technologies, Pittsburgh Pennsylvania


Installed and configured Windows Server 2003

Installed and configured Windows XP, Windows Vista, Windows 7 and Ubuntu

Set up backups using Backup PC and Cobian

Monitored and checked backups using Backup Exec

Checking .tar backups in Linux servers

Recovered lost files for clients using their backup solutions

Installed Various Anti-Virus protection software including Symantec Endpoint Protection

Built computers and installed department software

Ordered replacement hardware and software for clients

Installed Citrix clients

Set up clients on Openfire servers

Set up users in Active Directory



Help Desk Technician                                                                                           June 2006 October 2006

ANH Refractories, Moon Twp., Pennsylvania


Troubleshoot user hardware and software issues for customers worldwide, built and repaired computers for users

Installed Citrix client services and shadowed users
Installed VPN services on users laptops

Provided phone support for users worldwide
Used Active Directory to grant network access



Lab Assistant Coordinator,                                                                                January  2005 May 2006

University of Pittsburgh, Pittsburgh, Pennsylvania


 Oversee the operation and scheduling of two campus labs housing 230+ computers
 Coordinate weekly schedules for 20 work study students

 Assist in lab services during overflow periods and staff shortage
 Troubleshoot lab hardware issues

 Repair computers for off-campus students
 System restores, virus and spyware removal, data backup
 Improve lab processes and functionality based on new technology and best practices


Network Admin Intern,                                                                                             April  2004 July 2004

University of Phoenix, Pittsburgh, Pennsylvania

Responsible for supporting the IT needs of University of Phoenix employees and students
Set up workstations using Symantec Ghost

Granted users access to the network
Installed Anti-Virus software as well as programs specific to each department

Installed file servers
Performed troubleshooting for end user issues




Computer Security, Bachelor of Science                                                              July 2009-May 2011

Point Park University, Pittsburgh, Pennsylvania


Studies focused in application development, IT project management, multimedia design, technical planning, and business case analysis, created working prototypes for numerous web site projects


Computer forensics, Associate in Specialized Technology           November 2004-April 2005

Pittsburgh Technical Institute, Oakdale, Pennsylvania


Specialized in security of computer files, learned about files systems and reconstructing data

recovered files from floppy disks and hard drives


Computer Networking, Associate in Specialized Technology                 July 2002-July 2004

Pittsburgh Technical Institute, Oakdale, Pennsylvania


Learned networking basics, learned how to install and set up windows 9x, XP, learned how to split up IP addresses into segments. Learned A+ Skills









MS Exchange







Windows XP



Windows 7

Windows Vista

Cobian Backup


Active Directory


Software installs


Racking Servers

Windows 8

Windows 10 Beta

Mobile Iron





SQL Query

Group Policy